Password reset issues

  • Vanesha
    Asked on February 18, 2021 at 9:18 PM

    I can't seem to log in. I've requested multiple password resets and none have come. I tried to log in through Google and by typing it out and it won't let me into my account.

  • John Support Team Lead
    Replied on February 19, 2021 at 1:49 AM

    I tried flushing your log in attempts. Could you please try logging on again now?

    Or try resetting the password again.

    I can see your account has been previously suspended, so that could be the reason why you were not able to login.