Can I retrieve deleted submissions?

  • Profile Image
    hn99ab
    Asked on November 13, 2013 at 12:09 PM

    Just quick question,

     

    If I accidentaliy delete one of the submission, is there a way that I can bring it back?

     

    Thanks

  • Profile Image
    EliezerN
    Answered on November 13, 2013 at 03:10 PM

    Thanks for contacting us.

    Let me inform you that if in case you have deleted your submission from the submissions page, it will be automatically deleted from our servers with no recovery chance. However, our Google Spreadsheet, Google Drive and Dropbox integrations can be used as a way to have a backup of your submissions in case you accidentally delete them from Jotform.

    You can also download the Excel, CSV and PDF files of your submissions, follow the next guide to know how: How to Partially Download Form Submissions as Excel/CSV/PDF?

    I hope this helps. Please let us know if you need further assistance with this or kindly open a new thread to post unrelated enquiries.

    Thanks

  • Profile Image
    hn99ab
    Answered on November 13, 2013 at 03:14 PM
    Thank you for quick response.
    Another question is that we are trying to setup multiple users for use one account, and is there a ways that we can setup some password or protection for the forum which I created. So other user will not be able to edit or erase the form?
  • Profile Image
    ardy0689
    Answered on November 13, 2013 at 05:21 PM

    Hello thanks for the inquiry.

    We do not have a password protection on the forms for the purpose of form management. However, all levels of JotForm account whether it is Free or a Paid subscription account, has the ability to add subuser and then you can add permission to that particular user if he/she can view it only or has edit privileges.

    To add subusers:

    1. Go to your Profile > Account

     

    2.Navigate to "Users" and click "Create New Sub User". It will ask you for the email address of a person that you want to share your forms with.

    Note: We recommend to add email addresses that are already registered to JotForm

     

    3. Configure the settings on the email address and click "Create" button to finalize it.

     

    If you need further assistance, please do not hesitate to ask. Thank you