What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How secure JotForm is?

    Asked by steelcase on November 13, 2013 at 02:07 PM

    Hi I have a couple questions:

    where exactly is this data being stored?   


    how is it confirmed that it is secure - per the faq's

    Yes, your data belongs to you. We do not share or sell any user data. We also do not access your data for any non-administrative purposes.

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    Answered by khrisell on November 13, 2013 at 04:25 PM


    We store uploads on Amazon S3 and submissions in our database. There is no password protection on upload links, but they are not public, so if someone get the link to some uploaded file, he/she will be able to download it.

    With regards to the receiving of data, You have option where you can select if you want the form data to be secured. You can use the secure / SSL form URL or embed script. 

    Here is a guide on how to receive SSL submissions: http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    If you use SSL/secure form URL to accept submission, the data transferred from your browser to our server will also be secure. We support high-grade 256-bit encryption.

    If you want your form user to know that their data will be sent securely, you can add an enable security certificate seal in your form. Here is a guide which you can refer:  http://www.jotform.com/help/131-Enabling-Security-Certificate-Seal-on-Secure-Forms


    Please let us know if you have further questions or inquiry.

    We're here to clarify and help you.

    Thank you for choosing JotForm.