Account suspended due to scam

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    Anna Näkkäläjärvi 
    Asked on February 19, 2021 at 05:35 AM

    Hi, im experiencing problems with google login. Everytime i choose my email address it just spins and returns to start screen with "login with google" button.

    I have tried to reset my password but i dont receive any email. I have checked my spam folder.

    Best regards

    Anna Näkkäläjärvi

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    Answered on February 19, 2021 at 07:27 AM

    Hi Anna, thank you for contacting support.

    As per checking, the form found on your account lumiporoinfo is suspicious of phishing activity and flagged as a clickbait scam.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In line with this, we would like to request this information from you:

    1. The URL where your forms are used.
    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid being flagged again by our phishing detector that can lead to another account suspension.

    Send these proofs to with Thread #2909914 as your subject. We will let you know about the status of your account after a thorough review of your proofs.