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    Why is it taking so long to open my email for some of my forum submissions.

    Asked by burdseyeview on November 13, 2013 at 03:11 PM


    I have created a form for photographers to upload their images to. On of the file upload links I have aloud to upload 25mb. Is this the reason for the slow email opening? If so is their a solution to get large files onto the forum and sent to myself. It is the top listed form in my list.


    Thank you

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    JotForm Support

    Answered by ardy0689 on November 13, 2013 at 06:12 PM

    Hello, we apologize for this inconvenience.

    I have cloned your form "TEST Photographer's Image Name and Description Document" and upload some high resolution images 4*** x 2*** or above to see if this replicates the issue. on my own email.

    However, I failed to replicate this issue on both my Thunderbird email client and directly from my Gmail account. I can click the link and download the images with ease.

    Thunderbird desktop client




    I have checked your submission on this form and the images are peaking only from below 1mb and above 1mb. Not a large file to slow down loading emails.

    One thing I know that slows down loading of emails are antiviruses which scans them prior to loading. Kindly turn them off and test it on your end if it is still doing this.

    Another possibility are plugins on your desktop email client like my Thunderbird. Overtime plugins tend to slow down and create unusual behaviors on the emails. Please disable any plugins on your email desktop client or addons/plugins on your browser.

    Please let us know if the issue persists. Thank you

  • Profile Image

    Answered by burdseyeview on November 13, 2013 at 09:34 PM

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    JotForm Support

    Answered by ashwin_d on November 13, 2013 at 10:05 PM

    Hello burdseyeview,

    For some unknown reason, we have received an empty response from you. Please use the following URL to reply again:  http://www.jotform.com/answers/291015

    Thank you!