Urgent - Account suspended again

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    intlstudentservices
    Asked on February 19, 2021 at 10:46 AM

    2 days ago this happened and was whitelisted, please unsuspend our account urgently.

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    Jeanette
    Answered on February 19, 2021 at 02:29 PM

    I have whitelisted and unsuspended your account, sorry for the inconveniences.

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    intlstudentservices
    Answered on February 19, 2021 at 02:36 PM

    Hi Jeannette

    How can we make sure this doesn't happen again? It's happened twice in 2 days and never before this was an issue in about 6 years of using Jotform. Please help. It's really affecting the services we're trying to provide.

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    Jeanette
    Answered on February 19, 2021 at 03:41 PM

    If this ever happens again, please let us know and we will have to escalate the issue to our backend team.