Minha conta foi bloqueada

  • Everton
    Asked on February 19, 2021 at 11:56 AM
    Minha conta foi bloqueada e não sei por qual motivo, Account Suspended

    Your account has been suspended by our phishing prevention system.


    Meu perfil ( botons_sn )

  • Elton Support Team Lead
    Replied on February 19, 2021 at 4:56 PM

    Sorry to hear that. I have now reactivated your account. Your forms should work now.

    Your account was autosuspended because your form notification contains restricted keywords that were caught suspicious by our anti-phishing tool. These keywords were commonly used by spammers/phishers to send fraud emails using our system. We have to suspend free accounts doing this without exception. Anyway, after manually reviewing your form, I don't see anything malicious in the email content so I lifted the suspension. I have also added the suspected form notification to our whitelist. You are now good to go.

    Regards!