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    I am unable to receive email notification to the right email address.

    Asked by cynthia1 on November 13, 2013 at 06:19 PM

    I have never had this problem before with Jotforms. However I have had this account when I had a previous email address and although I have edited the form and have the new email address...

    not cynthia.hargraves@bigpond.com

    but me@cynthiahargraves.com.au

    My contact form I made is called Email me to discuss your painting

    Would you please let me know what I am doing wrong?

    The website I have the form on is http://childrensportraitartist.com.au/ChildrensPortraitArtist/Artist_Contact/Contact.html

    Page URL:

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    Answered by khrisell on November 13, 2013 at 08:05 PM


    The reason you are still receiving email from cynthia.hargraves@bigpond.com is that it is the email configured on your email notification settings. Changing the account email won't change the recepient email on your notification.


    Here's the instruction on how you can configure the email notification properly.

    1. Click Setup & Embed

    2. Then Click Email Alerts


    Click Add New Email.


    Choose notification Email and hit Next.


    Now configure the email address where you want to receive the notification to.


    Once you click Next, the window of the template email will show up where you can modify the email format on how you wanted to receive the email.


    After setting it up, hit Finish.

    Now you will receive a notification email to the right email address.

    Kindly let us know if you have further questions or inquiry. If it is a new topic, we recommend that you open another thread to avoid confusion and to assist you better.

    Thank you for using JotForm. :)

  • Profile Image

    Answered by cynthia1 on November 13, 2013 at 08:05 PM
    Thank you for your inquiry, I will get back to you as soon as I can to answer any questions you have. I can also be contacted on 0488288512.
    Cynthia Hargraves