PDF documents and uploads are not attached to the email

  • Nanic
    Asked on February 20, 2021 at 8:38 AM

    great thanks, in the settings I've chosen to have uploads as attachments

    and also for the PDF doc to be attached. But it doesn't seem to work?

    1613797891 60309a037bda5 image Screenshot 10

  • Richie JotForm Support
    Replied on February 20, 2021 at 8:41 AM

    May we know if you receive an error in your email?

    Please note that we have a limit of 5MB for the total attachments in the email.

    If the attachments including the PDF document is more than 5MB, it will not be attached.

    Please try to upload within the total of 5MB and let us know if the issue still remains.