What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Request: Hide empty fields even if the Notification is edited.

    Asked by Original7_Inc on November 14, 2013 at 09:21 AM

    I was told that when you are sending the notification email, you can not change anything in the fields or it will not hide the unused fields.  Do you think this will change any time soon?  

    I have a priority level and would like for it to come over in red text, but if I change it it will send every field on the notification email.  That makes the notification email well over a page, and sometimes two if there are pictures or files submitted. 

    I would also like to delete the JotForm logo off the notification form and put in our company's logo.  However, same thing happens. 

    Does anyone else have this problem?  I love the program and love the notification form in the original format.  It makes it much easier when we receive information our sales reps. 

    Thank you, 

    Mary Ann McDaniel

    hidden JotForm notification form email problem
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    Answered by EliezerN on November 14, 2013 at 11:06 AM

    Thanks for contacting us Mary.

    Currently It's not possible to edit the notification content without disabling Hide empty fields function, if you edit the notification the unanswered fields will appear in the notification email. However, I have forwarded this thread to our next level support so that they can consider your request.

    We can't promise anything about this improvement, but if we have available information later about the progress on this, you will receive the update via this thread.

    Kindly open a new thread to post unrelated enquiries.

    Thanks for using Jotform.

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    JotForm Support

    Answered by NeilVicente on November 16, 2013 at 07:18 AM

    I am currently working on this feature that is requested very often. However, upon reading your post, I just realized that this feature is quite impossible to be made suitable for everyone's needs.

    For us to be able to output only the rows (question and answer) that are not empty, we need to lock down the table. That means it cannot be edited, although everything else outside it is freely editable.

    With that said, our solution will enable you to remove the JotForm logo, and insert anything else outside the table, but it won't allow you to change the text color of the data inside the locked/protected table.

    Our email editor is HTML based. It is impossible to track every single change a JotForm customer applies to the email notification, apply it to the actual email and still hide the empty fields on rows.

    Either way, I will roll out this feature in the coming days, so please stay tuned.

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    Answered by Original7_Inc on November 21, 2013 at 08:08 AM
    New response received
    Thank you for the response. I look forward to seeing the roll out.
    Have a great day.
    Mary Ann
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    JotForm Support

    Answered by NeilVicente on December 05, 2013 at 04:20 AM

    Hi,

    We have implemented a feature that allows customization of email alerts without breaking the hide empty fields feature. However, for this to be possible we had to lock down the default table that contains the question and answer rows. Everything else outside of that table is free for editing though.

     

     

    Note: You may choose to 'unlock' and edit the data table, but doing so will forfeit the ability to hide empty fields on the email.

    Please do try it out and let us know what you think.