Struggling to log in to my account

  • Andrea Anderson
    Asked on February 21, 2021 at 12:45 PM

    I created an account thru google and started two form a couple days ago. Now I am struggling to login to my account. It acts like its going to login and than it just brings me back to the welcome page. I have cleared my cache and I tried logging in incognito and still not working. Even tried the forgot password and do not get any link sent to me to do that. Please advise


  • Jeanette JotForm Support
    Replied on February 21, 2021 at 4:38 PM

    Our system suspended the account as you built a form to request login information. Asking for these pieces of information violates our terms of use and aren't allowed whatsoever.

    I unsuspended the account, but I had to delete the fields that triggered the suspension:

    1613943437 6032d28dd825d Screenshot 10

  • Anderson_Andrea_aanderson
    Replied on February 22, 2021 at 3:11 PM
    Andrea Anderson
    Mouse Magic Travel
    Vacation Planner
    (920) 470-9681
    ...
  • Anderson_Andrea_aanderson
    Replied on February 22, 2021 at 3:22 PM
    I am still not able to login. Can you please advise what I need to do.
    Thanks
    Sent from my iPhone
    ...
  • Jessica JotForm Support
    Replied on February 22, 2021 at 8:41 PM

    Hi Andrea,

    I see that your account is running and active. Could you kindly try to clear your browser's cache and cookies and try again?

    Let us know how it goes.