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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Retrieve a submission made just before I upgraded my overlimit account.

    Asked by mandiec on November 14, 2013 at 10:37 AM

    Hi I recently ran out of space and have just upgraded. Can you tell me if I am able to retrieve a submission made just before I upgraded (sent within the last hour)?


    Many thanks


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    JotForm Support

    Answered by ashwin_d on November 14, 2013 at 12:08 PM

    Hello Mandie,

    Thank you for writing to us.

    Please be noted that if your account was over limit and your forms were disabled, you cannot receive any submissions. Your users will not be able to submit your form.

    Upon checking your account, I found that you have only received 2 submissions in this whole month. Both the submissions were received today at 09:37:38 EST.

    Are you looking for these submissions or you are expecting some other data? If these are not the records your are looking form, I am afraid that you will have to ask your user to upload it again.

    Do get back to us if you have any question.

    Thank you!