Inbox submission>Download all>PDF: print version cannot be selected anymore when downloading submission as PDF

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    Asked on February 21, 2021 at 10:03 PM

    Usually the Print Version comes off to the side and is clickable but we are unable to download in bulk.

    1613962902_60331e96485d8_Screen Shot 202

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    Answered on February 22, 2021 at 02:55 AM

    I am able to replicate the issue at my end.

    It seems you are not able to select the print version of the PDF when downloading.


    I have escalated the issue to our back-end team for further investigation.

    Once we have updates, you will be notified at this support ticket.

    For now, I would suggest you download your submission in the PDF editor.