Cant login

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    Greg Hernon 
    Asked on February 22, 2021 at 01:20 AM

    Hello,

    I was in the middle of developing a form, and all of a sudden an error message appeared and I think I lost the form. I logged out, now I cannot log back in using my gmail account. I get "Sign into Jotform with Google" and the button says "Continue as Greg". When I click on the Continue as Greg button, a "sign up now" screen appears (se attached screen shot). I have less than 5 forms in my account (in fact only 2 or 3) so I am unsure why it is forcing me into signing up. Can you please check and fix so that I can access my account and continue developing my forms. Many thanks!

    Greg

    Screenshot
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    gerardw
    Answered on February 22, 2021 at 04:19 AM

    Hello Greg,

    You are unable to log in since your account has been suspended.

    This is due to the form https://form.jotform.com/210519126657052 which was collecting card information on plain form fields. This is in violation of our Terms and PCI compliance.

    1613985457_603376b1193d6_2202_9.png

    I have deleted these fields from the form and activated your account.