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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Email Alert - Autoresponder Email is not working

    Asked by texashunter on November 14, 2013 at 04:22 PM

    I have set up a custom email to be sent out once info is submitted. That email is not being sent for some reason. 

    Page URL:
    http://texas-hunter-products2.mybigcommerce.com/

    Screenshot
    autoresponder email email custom email
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    JotForm Support

    Answered by jonathan on November 14, 2013 at 05:42 PM

    Hi,

    It is possibel to leave the E-mail field empty in the embedded form in the website because it is not set to *required.

     

    If E-mail answer is empty, the Autoresponder E-mail will fail because the recipient address will be missing.

    Make it a required field, so that the user will be oblige to provide the e-mail address required.

    Hope this help. Inform us the issue persist.

    Thanks.