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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    My Email Alert - Autoresponder Email is not working

    Asked by texashunter on November 14, 2013 at 04:22 PM

    I have set up a custom email to be sent out once info is submitted. That email is not being sent for some reason. 

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    JotForm Support

    Answered by jonathan on November 14, 2013 at 05:42 PM


    It is possibel to leave the E-mail field empty in the embedded form in the website because it is not set to *required.


    If E-mail answer is empty, the Autoresponder E-mail will fail because the recipient address will be missing.

    Make it a required field, so that the user will be oblige to provide the e-mail address required.

    Hope this help. Inform us the issue persist.