All submissions are deleted but the file storage space is reading as full

  • 2021gardenescapes
    Asked on February 22, 2021 at 12:30 PM

    All submissions in jotform acct deleted, & upload space still reading as full. Please advise. 

  • Welvin Support Team Lead
    Replied on February 22, 2021 at 4:57 PM

    As mentioned by my colleague in your other ticket 20 hours ago, you still have the form on your Trash section of the form. You will have to purge the submissions to free up your file storage space.

    1613956763 6033069b43253  Screenshot 10

    You can access your other ticket through this link https://www.jotform.com/answers/2913435.

    Thanks