Unable to access our forms- Back End Unavailable

  • teresacfs
    Asked on February 22, 2021 at 2:11 PM

    We have been experiencing this error for most of the day and are unable to access our forms. Please advise.


    1614021006 6034018e3fafd Screenshot 10

  • Kiran Support Team Lead
    Replied on February 22, 2021 at 2:27 PM

    We are extremely sorry for the issues being experienced. We have received an update the server issues has been fixed and should be working fine. Also, our backend team is working on a permanent fix for the HIPAA server and should be working without any interruption.

    We appreciate your patience and understanding.

  • teresacfs
    Replied on February 22, 2021 at 2:44 PM
    This is still an issue.
    ...
  • Kiran Support Team Lead
    Replied on February 22, 2021 at 4:50 PM

    Sorry for the inconvenience caused. Could you provide the form ID/URL that you are experiencing the issue? Also, please let us know if the issue is being occurred with viewing the submissions in the tables/inbox view. Please try using a private/incognito window or a separate browser to see if that helps.

    We will wait for your response. Thank you!