Can't access signature on forms

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    Melissabeckley
    Asked on February 22, 2021 at 05:03 PM

    I have asked for help for over 3 months. You have said you have asked your backend. At this point you have ignored my requests. I have nowhere to go and will not be using your platform next year. I have no choice to save forms without signatures. I will be letting my very large district know not to use your company as well. I have asked way too many times and no one has helped me. I set up both accounts. There is no reason this can't be solved. There is no phone number for help. This is just blowing me off. All I need is for the principal signature to show up when I save the file or print. If that can't be done, then tell me how to merge accounts. You have ignored all requests. You have lost our business.

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    Vick_W
    Answered on February 22, 2021 at 10:54 PM

    Hi there,

    I've been checking your tickets and really apologize for the inconvenience and the delay. I can still not tell you for sure that how long it will take for the backend team to respond to the escalation.

    However, I have a suggestion that might solve the issue today. With your permission, we can change your account username back to the old username "jrbielke". The signatures are currently not visible because their URL is still linked to the older username. If we restore the old username then the links should start working again.

    Before we do that I would suggest that you download the existing submissions in which you can view the signatures.

    Once you have downloaded all the submissions with the signature in the desired format then we can change the username back to the one you currently have "Melissabeckley"

    If this is acceptable for you then please allow us to change your account username to "jrbielke".

    Looking forward to your reply.

    Thanks