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charged for a cancelled accountAsked by Holly Fairclough on November 15, 2013 at 09:02 AM
I cancelled my Jot form, acount back in June 2013 but have been receiving charges for the past 5months of £6.45 per month!!
Please can you cancel my account/ my direct debit and refund the £32.25
I was only able to find a record from 2012 about a payment made in Paypal. Can you please share with us the last Reference Number?
Subscription Payment Sent (Unique Transaction ID 6ND31787XY129000Y)
JotForm Support Manager
Thank you for providing us the reference, I've refunded the last 2 charges (oct and november)
Upon checking our records I can see you requested the cancellation back in June.
However, as the system will not allow me to make refunds beyond 60, I'll make a special request for the months of July to September, for a total of $29.85 which should be processed as a direct payment to your paypal account