charged for a cancelled account

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    Holly Fairclough
    Asked on November 15, 2013 at 09:02 AM

    Dear Sir/Madam,

     

    I cancelled my Jot form, acount back in June 2013 but have been receiving charges for the past 5months of £6.45 per month!!

     

    Please can you cancel my account/ my direct debit and refund the £32.25

     

    Kind regards,

     

    Holly

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    jeanettebmz
    Answered on November 15, 2013 at 11:25 AM

    Hello Holly

    I was only able to find a record from 2012 about a payment made in Paypal. Can you please share with us the last Reference Number?

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    Holly Fairclough
    Answered on November 29, 2013 at 04:11 AM

    Subscription Payment Sent (Unique Transaction ID 6ND31787XY129000Y)

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    Jeanette
    Answered on November 29, 2013 at 10:23 AM

    Thank you for providing us the reference, I've refunded the last 2 charges (oct and november)

    Upon checking our records I can see you requested the cancellation back in June.

    However, as the system  will not allow me to make refunds beyond 60, I'll make a special request for the months of July to September, for a total of $29.85 which should be processed as a direct payment to your paypal account