- Holly FaircloughAsked on November 15, 2013 at 09:02 AM
I cancelled my Jot form, acount back in June 2013 but have been receiving charges for the past 5months of £6.45 per month!!
Please can you cancel my account/ my direct debit and refund the £32.25
- jeanettebmzAnswered on November 15, 2013 at 11:25 AM
I was only able to find a record from 2012 about a payment made in Paypal. Can you please share with us the last Reference Number?
- Holly FaircloughAnswered on November 29, 2013 at 04:11 AM
Subscription Payment Sent (Unique Transaction ID 6ND31787XY129000Y)
- JotForm Support ManagerJeanetteAnswered on November 29, 2013 at 10:23 AM
Thank you for providing us the reference, I've refunded the last 2 charges (oct and november)
Upon checking our records I can see you requested the cancellation back in June.
However, as the system will not allow me to make refunds beyond 60, I'll make a special request for the months of July to September, for a total of $29.85 which should be processed as a direct payment to your paypal account