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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    charged for a cancelled account

    Asked by Holly Fairclough on November 15, 2013 at 09:02 AM

    Dear Sir/Madam,


    I cancelled my Jot form, acount back in June 2013 but have been receiving charges for the past 5months of £6.45 per month!!


    Please can you cancel my account/ my direct debit and refund the £32.25


    Kind regards,



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    Answered by jeanettebmz on November 15, 2013 at 11:25 AM

    Hello Holly

    I was only able to find a record from 2012 about a payment made in Paypal. Can you please share with us the last Reference Number?

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    Answered by Holly Fairclough on November 29, 2013 at 04:11 AM

    Subscription Payment Sent (Unique Transaction ID 6ND31787XY129000Y)

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    JotForm Support Manager

    Answered by Jeanette on November 29, 2013 at 10:23 AM

    Thank you for providing us the reference, I've refunded the last 2 charges (oct and november)

    Upon checking our records I can see you requested the cancellation back in June.

    However, as the system  will not allow me to make refunds beyond 60, I'll make a special request for the months of July to September, for a total of $29.85 which should be processed as a direct payment to your paypal account