please help to get .pdf submisions

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    kazapo
    Asked on November 15, 2013 at 10:23 AM

    tried several times, cleared cache and account's cache...

    nothing helps

     

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    jeanettebmz
    Answered on November 15, 2013 at 11:05 AM

    In order to resolve this issue kindly follow the next steps:

    1. Clear your Form Caches, follow this guide: How to clear your form cache

    2. Log out Jotform.

    3. Clear your browser caches and cookies. How to clean your browser caches and cookies

    4. Then Log back in your Jotform account.

    Please let us know if the issue still persists or kindly open a new thread to post unrelated inquiries.

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    jeanettebmz
    Answered on November 15, 2013 at 11:06 AM

    We are able to see the submissions for your account, in our end. So,I have also inforrmed this to our System Engineers, so do not hesitate to let us know if this did not resolve the issue