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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    please help to get .pdf submisions

    Asked by kazapo on November 15, 2013 at 10:23 AM

    tried several times, cleared cache and account's cache...

    nothing helps

     

    cache
  • Profile Image

    Answered by jeanettebmz on November 15, 2013 at 11:05 AM

    In order to resolve this issue kindly follow the next steps:

    1. Clear your Form Caches, follow this guide: How to clear your form cache

    2. Log out Jotform.

    3. Clear your browser caches and cookies. How to clean your browser caches and cookies

    4. Then Log back in your Jotform account.

    Please let us know if the issue still persists or kindly open a new thread to post unrelated inquiries.

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    Answered by jeanettebmz on November 15, 2013 at 11:06 AM

    We are able to see the submissions for your account, in our end. So,I have also inforrmed this to our System Engineers, so do not hesitate to let us know if this did not resolve the issue