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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    email notification issue

    Asked by raiseonline on June 07, 2011 at 09:31 AM


    Thank you for providing this service. I found it very useful. I set up an email notification called 'Thank you' here is the link for email notification. I was unable to upload docx file therefore I put on one of our website for you to download.


    I am unable to add tables and text. I can copy the table and text into jot form email notification but somehow after a while, jotform cut off the document after page 6. Although I copy and paste the tables and text again, jotform cut off again.

    Thank you.

    Best regards

    Aykut Sadi

    Page URL:

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    JotForm Support

    Answered by NeilVicente on June 07, 2011 at 06:44 PM

    Hello Aykut,

    Have you tried clearing the email's html coding before composing your new email content?

    To clear the email's html:

    1.  Click the HTML button in the Compose Email Wizard

    2. In the HTML Source Editor, right click then choose Select All, then press Backspace or Delete.  Click Update



    You can then rebuild your Autoresponder's email content. Save then test out the email if it finally works good. Let us know if the problem still persists. Thank you.