Unable to view attachments - getting 404 error

  • Tamara
    Asked on February 23, 2021 at 8:33 AM

    Good morning,

    I’m having issues with my attachments on the application. When I try to open the attachments, I’m rerouted to an error page. Please advise.

    Thanks,

    Tamara

    Jotform Thread 2917879 Screenshot
    Page URL: https://form.jotform.com/210394134975156?session=JF-S4L-tYFx_f5d&stoken=JF-9nszAqLz-31&jumpToPage=7
  • Sam_G
    Replied on February 23, 2021 at 9:50 AM

    Hi Tamara,

    Since you have enabled this in your privacy settings so you would only be able to see the images or the submission PDF once you are logged in.

    Unable to view attachments getting 404 error Image 10

    Please either login and then check the uploaded images or remove the check from your privacy settings.

    Thanks.

  • Tamara
    Replied on February 23, 2021 at 10:17 AM

    Hi,

    I am logged in and unable to see the attachments. I also can't find the privacy settings that are listed in your response.

    Thanks.

  • VincentJay
    Replied on February 23, 2021 at 2:02 PM

    You need to open your JotForm account and open this link: https://www.jotform.com/myaccount/settings

    After that, please update the settings and disable the options that my colleague provided. You can also check my screenshot below:

    1614106922 6035512a490df vs463 Screenshot 10