Unable to view attachments - getting 404 error

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    Tamara 
    Asked on February 23, 2021 at 08:33 AM

    Good morning,

    I’m having issues with my attachments on the application. When I try to open the attachments, I’m rerouted to an error page. Please advise.

    Thanks,

    Tamara

  • Profile Image
    Sam_G
    Answered on February 23, 2021 at 09:50 AM

    Hi Tamara,

    Since you have enabled this in your privacy settings so you would only be able to see the images or the submission PDF once you are logged in.

    15556987131.PNG

    Please either login and then check the uploaded images or remove the check from your privacy settings.

    Thanks.

  • Profile Image
    Tamara 
    Answered on February 23, 2021 at 10:17 AM

    Hi,

    I am logged in and unable to see the attachments. I also can't find the privacy settings that are listed in your response.

    Thanks.

  • Profile Image
    VincentJay
    Answered on February 23, 2021 at 02:02 PM

    You need to open your Jotform account and open this link: https://www.jotform.com/myaccount/settings

    After that, please update the settings and disable the options that my colleague provided. You can also check my screenshot below:

    1614106922_6035512a490df_vs463.png