What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
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I checked if your email address was in the bounce list, but it wasn't. I also checked the email settings of your form and found that are not quite correct:
Make sure to update the email settings as the next guide describes: How to setup email alerts to prevent email bouncing related issues.
I also checked your email logs and found that the emails has been sent:
Current Server: /var/log/jotform/amazonSES.log:[11/Nov/2013:23:33:15 +0000] 33123056193952 AmazonSES
Sent email to email@example.com - MessageID:0000014249831005-3a7c1c30-6bb0-4898-
8e5e-a39164d166d1-000000 - RequestId:a310b4a2-4b29-11e3-92dd-67f6d86b37e2
/var/log/jotform/amazonSES.log:[12/Nov/2013:06:44:04 +0000] 33123056193952 AmazonSES
Sent email to firstname.lastname@example.org - MessageID:000001424b0d7aef-90b1acc8-2ec8-457a-
9e11-241e18ef2c1b-000000 - RequestId:d1ff824a-4b65-11e3-ad0f-81db74d4c835
So make sure to check the your spam/junk folder, it could be that the email eamil notifications have gotten there.
At any rate please contact your email provider and ask them to white list our domain names:
We use Amazon SES method for "email@example.com" sender.
I hope this helps. pleaes let us know if the issue still persists or kindly open a new thread to post unrelated questions.
Tried to set-up with Mandrill, but mail is still being sent to junk folder? Any other ideas???
I and a bunch of other people are having the same issue with no resolution to day. Form Link http://www.c2g.us/Free_Tank_Project_Form.htm
We would like to recommend you to check the following articles:
If you do not like Mandrill, you can try to go with our sending options (Amazon SES or our mail server). However, the sending source is most probably not the case.
We will help you via your own thread. Please do not update other threads with the same inquiry.