Upload files are not shown in Inbox

I have a form to collect a photograph upload, but when I look in my inbox I am not seeing the file. How do I access it?

Apologize for the inconvniance this may have caused.

Your account is HIPAA Compliant, so we can't check your submissions.

We had a temporary issue and submissions were blank in Inbox. Our developers resolve the issue, so please check again if you can view uploaded photos.