The integration between Google sheets and Jotform doesn't always work

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    avishaan
    Asked on February 23, 2021 at 10:42 AM

    When performing a submission to an existing Jotform using the API I see it appear in the Jotform table and inbox but the google integration doesn't send it in to the google sheet.

    When performing the same submission using your form builder, I see it appear everywhere including the Jotform table, the Jotform inbox, AND the google sheets.

    It seems your integration doesn't trigger when a submission occurs via the API. What's strange is before upgrading, everything was working fine in the free tier

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    Kenneth_C
    Answered on February 23, 2021 at 02:58 PM

    Thank you for reaching support,

    Unfortunately, you are right, the integrations along with email notifications are not triggered when using the API.

    I cloned and tested the API and it is working:

    1614110193_60355df18d85c_r1.png

    However, I can make a feature request for this but could not guarantee an ETA of when this developed or implemented.

    If there are any updates, our developers will be responding to this support ticket.

    Thank you for your patience.

    Best.