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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder not working

    Asked by elle_steiner on June 07, 2011 at 11:12 AM


    I am trying to set up an autoresponder for my form "Stork Fund eNewsletter Sign-up", but it's not working - in the recipient drop-down the only option is: noreply@jotform.com
    Can you help me?

    Page URL:

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    Answered by allanftd on June 07, 2011 at 12:44 PM

    Hi elle_steiner,

    Thank you for your message. The Recipient Email dropdown options actually come from the labels of each of your form's 3 fields. Since your form fields do not have labels, they seemed to appear blank. But if you open the dropdown menu and hover your mouse pointer over the gap between "Please select" and "noreply@jotform.com" you will find the 3 labels represented by a light blue line. Select the bottom-most line, then save the autoresponder and the form, and try testing it again. Please update us on the result.

    Thank you for using JotForm!


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    Answered by elle_steiner on June 07, 2011 at 12:49 PM

    That worked, thanks!

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    Answered by allanftd on June 07, 2011 at 01:15 PM

    You're welcome, Elle! Glad to be of service. Thank you for using JotForm.