Empty responses

  • Profile Image
    imadachkarpermissionform
    Asked on February 23, 2021 at 11:40 AM

    I have a survey. I am starting to get empty responses.

    Also the extended statistics report is giving me charts for 1800 instead of 8400 submissions.

    Please advise asap.

  • Profile Image
    VincentJay
    Answered on February 23, 2021 at 04:11 PM

    Hi,

    To my understanding, you are receiving blank submissions when you open the Inbox or JotForm Tables. Is that correct?

    If yes, we had an issue with blank submissions but our developers already fixed it. I clear your form cache on our server. Could you please check and let us know if the issue still persists?