PDF files: Unable to load PDF submissions.

jcaple5526
Asked on February 23, 2021 at 11:41 AM

I recevied 2 confirmation emails for a form that were submitted this morning. The email has all of the information I need but when I go into the form and click on submissions it shows them as blank. I need to print the PDF froms for these submissions but can't print a blank form. Help!!

Page URL:
https://www.jotform.com/tables/210133598320145
Basil

Jotform Support

Answered on February 23, 2021 at 04:11 PM

Hi,
I can see the submissions within your tables page, it seems the issue is with the downloadable PDF file within the page.
I will raise the issue to our back-end team for them to fix it.
You should be able to download the files from the inbox page for now.
Thank you.
Kenneth

Jotform Support

Answered on March 25, 2021 at 02:47 AM

Hi there,
This issue has been raised to our backend team and they have addressed it.
I checked your submissions and downloaded one and I was able to do so.
Here is a screencast:
Best.
jcaple5526
Answered on March 25, 2021 at 05:11 AM

This was from weeks ago, thanks for your prompt response.
Julie Troxel
Office Manager
ABC Care, Inc.
2815 Patapsco Road, Finksburg, MD 21048
Phone: 410-751-3700 | abccareinc.com
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