PDF files: Unable to load PDF submissions.
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jcaple5526Asked on February 23, 2021 at 11:41 AM
I recevied 2 confirmation emails for a form that were submitted this morning. The email has all of the information I need but when I go into the form and click on submissions it shows them as blank. I need to print the PDF froms for these submissions but can't print a blank form. Help!!
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BasilAnswered on February 23, 2021 at 04:11 PMJotform Support
Hi,
I can see the submissions within your tables page, it seems the issue is with the downloadable PDF file within the page.
I will raise the issue to our back-end team for them to fix it.
You should be able to download the files from the inbox page for now.
Thank you.
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KennethAnswered on March 25, 2021 at 02:47 AMJotform Support
Hi there,
This issue has been raised to our backend team and they have addressed it.
I checked your submissions and downloaded one and I was able to do so.
Here is a screencast:
Best.
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jcaple5526Answered on March 25, 2021 at 05:11 AMThis was from weeks ago, thanks for your prompt response.
Julie Troxel
Office Manager
ABC Care, Inc.
2815 Patapsco Road, Finksburg, MD 21048
Phone: 410-751-3700 | abccareinc.com
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