PDF files: Unable to load PDF submissions.

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    jcaple5526
    Asked on February 23, 2021 at 11:41 AM

    I recevied 2 confirmation emails for a form that were submitted this morning. The email has all of the information I need but when I go into the form and click on submissions it shows them as blank. I need to print the PDF froms for these submissions but can't print a blank form. Help!!

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    Basil
    Answered on February 23, 2021 at 04:11 PM

    Hi,

    I can see the submissions within your tables page, it seems the issue is with the downloadable PDF file within the page.

    I will raise the issue to our back-end team for them to fix it.

    You should be able to download the files from the inbox page for now.

    Thank you.

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    Kenneth
    Answered on March 25, 2021 at 02:47 AM

    Hi there,

    This issue has been raised to our backend team and they have addressed it.

    I checked your submissions and downloaded one and I was able to do so.

    Here is a screencast:

    1616654782_605c31be802cc_Maisy-McGuire-0

    Best.

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    jcaple5526
    Answered on March 25, 2021 at 05:11 AM
    This was from weeks ago, thanks for your prompt response.
    Julie Troxel
    Office Manager
    ABC Care, Inc.
    2815 Patapsco Road, Finksburg, MD 21048
    Phone: 410-751-3700 | abccareinc.com
    ...