Unable to view PDF Document

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    dfkcranberry
    Asked on February 23, 2021 at 12:21 PM

    Hello, when we download the completed forms, once download is complete, we upload into pt. chart and it comes up with a messages saying there is an error. See attached photo.

    Screenshot
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    Nik_M
    Answered on February 23, 2021 at 04:55 PM

    Apologize for the inconvniance this may have caused.

    Please share the URL of the form to which the issue is related and tell us if the issue is related to only one submission. Also, please share the ID of that submission.

    Related Guide: Where to Find the Submission ID?

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    dfkcranberry
    Answered on February 23, 2021 at 06:40 PM

    It is happening on every form we have with every submission of the form. We can view it in jotform with no issues, but the saved PDF is giving the error code.

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    Vanessa_T
    Answered on February 24, 2021 at 02:33 AM

    Our apologies for the inconvenience.

    We had an issue with PDF Downloads earlier however our backend team has already fixed it.

    I tried download one of your PDFs and was able to download it just fine.

    Do let us know if you need further assistance.