Unable to open PDF reports after downloading it

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    Asked on February 23, 2021 at 12:48 PM

    Hello, I am trying to download the forms submitted by my clients and I keep getting an error message. It will download but when I click on the PDF it says unable to open.

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    Answered on February 23, 2021 at 06:02 PM

    Hi, Comcare. I am glad to help you today.

    Can you please share the link to your form to test it on our hand? We are having an issue with PDF reports, our developers are working on a fix, but I would like to check if the issues are correlated. 

    We will wait for your reply.

    Thank you 😀✨