Blank PDF response email attachment

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    Asked on February 23, 2021 at 03:13 PM

    We have an active form, "Test Form - Validated Fields" that is embedded on our website: We have been successfully receiving submissions; however today there were problems with the PDF attachment on the two submissions that were received:

    Submission: 2/23/2021 at 9:05 am eastern - the PDF was not attached

    Submission: 2/23/2021 at 11:32 am eastern - the PDF was blank

    A subsequent submission at 2:26 pm eastern today was delivered as expected with the PDF attached.

    Are you able to determine why the PDF was not attached at 9:05 am and why it was blank at 11:32 am?

    Thank you!

    Karen Kiewski

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    Answered on February 23, 2021 at 08:56 PM

    Hello Karen,

    We apologize for this inconvenience, we've been reported of a temporary issue that causing the attached PDF to be blank, this should be recovered by now, so please check again and let us know if it's still persistent.

    Let us know if you need further assistance.