forms will not download

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    Asked on February 23, 2021 at 04:04 PM

    Many of our forms will not download, the PDFS come up as 0 bytes and "fail to load," attached is a screenshot. We haven't changed anything on our end. How can we fix this? Slightly urgent as these are clients with scheduled appts and we need their info.

    Our Patient Questionnaire forms and release forms will not download.

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    Answered on February 23, 2021 at 09:44 PM

    Hi there,

    I've tested the PDF of the same submission and it seems to be downloaded properly with the data.


    Could you please check it on your end again and let us know if you need further assistance.


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    Answered on February 24, 2021 at 11:11 AM
    Yes it's working now