Smart PDF Form: Cannot Import a PDF for creating a form

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    Sriram Atluri 
    Asked on February 23, 2021 at 04:45 PM

    I cant able to upload the pdf document for creating a new form, seems like the upload page cant load.



    Screenshot
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    Mike_G
    Answered on February 23, 2021 at 10:50 PM

    We would like to apologize for any inconvenience. I just tested the Smart PDF Form and I was not able to reproduce the issue you have described on my end.

    zt210223_224354.png

    I would suggest that you do the following before you attempt to create a Smart PDF Form in your account again:

    1. Try to log out and log in to your account first.
    2. Clear your web browser's cache
    3. Use a different browser/device
    4. Try it with another PDF document

    You may also try to clone this form into your account.

    https://form.jotform.com/210538530296051

    Reference Guide:

    How-to-Clone-an-Existing-Form-from-a-URL

    You can update the PDF of that form after.

    How-to-update-the-PDF-through-Smart-PDF-Forms

    Feel free to let us know if you need any further assistance.