Missing form submission

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    nikki.phoenix
    Asked on February 23, 2021 at 05:00 PM

    I submitted my form online from my website. However I am not sure where the form is going. I went through the complete process and received a thank you your submission has be completed; but it is not showing up in JOT FORM. Do you know why this maybe?

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    Vanessa_T
    Answered on February 23, 2021 at 11:42 PM

    As per checking, there is indeed no submissions in your form.

    However, I can see there are pending payments.

    1614141729_6035d9213a527_03181.jpg

    Did you make a payment after submitting the form? If yes, kindly check this guide to set PayPal's instant payment notification.

    https://www.jotform.com/help/272-paypal-incomplete-payments-faq