Is there a lag time between when a user submits a form and when the notification is sent out?

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    cocnmp
    Asked on June 07, 2011 at 12:59 PM

    I've noticed up to a 15 day lag time between when a form is submitted and when reuslt shows up in my inbox.

    What are the jotforms rules surrounding this?

     

    thanks,

     

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    NeilVicente
    Answered on June 07, 2011 at 07:28 PM

    Hi,

    I do not think it is possible to have a 15 day lag for notifications to be sent out. I have a feeling that it is your mail client/provider that has the problem.

    Jotform mails are sent almost instantaneously in an ordinary day. In a very busy day, I can say that it would probably take an hour at most but I don't think our servers can have a delay longer than 24 hrs.

    There is a also a possibility that the mails are stored in your Bulk/Mail/Junk folder, and for some reason you discovered that they were sitting in there all along.

    In any case, we can assure that our mail servers are fast and efficient, and that emails should be sent by our servers right away. There are factors that are out of our control which may affect the delivery time of messages to your preferred email addresses.

    Hope I was able to shed some light into the issue. Please let us know if you require more assistance. Thank you.


    Neil

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    AWP100
    Answered on August 26, 2011 at 12:07 AM

    I just did a test going to the same address, one sent from my regular email program and one from a submission. The first took about 15 seconds, and the submission took 30 minutes. But that was a one-word message. So I'm wondering if uploaded files will slow things down any.

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    NeilVicente
    Answered on August 26, 2011 at 01:23 AM

    Hi,

    May I know what email client you are using? It's quite unfortunate that it took 30 minutes for the submission notification to arrive in your inbox. We do test submits everyday, being JotForm support persons, and not once have I experienced a notification take more than 5 minutes to be delivered in my e-mail client. 

    I use Mozilla Thunderbird client and I have a Gmail account and my own domain e-mail by the way, and have set the mail client to check e-mails every 5 seconds.

    Uploaded files shouldn't make things any difference for notification mail delivery because only the download link to the file is included in the e-mail, not the actual file attachment. The moment a user sees the Thank You page, that is the time the notification mails are triggered and should be sending to the recipient address.


    Neil