Unable to download the jot form submissions received?

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    FelicityVuckovic
    Asked on February 23, 2021 at 07:28 PM

    Hi, I am unable to open the jot form submissions received yesterday and today.

    Are you able to help???

    It says something went wrong.


    1614126441_60359d69a4acd_

  • Profile Image
    Kenneth_C
    Answered on February 24, 2021 at 03:09 AM

    Thank you for reaching support,

    Can you please go to your Account Settings and make sure that this option is "Unticked":

    1614154163_603609b3e6d8d_e1.png

    I hope that helps.

    Best.

  • Profile Image
    Kenneth_C
    Answered on February 24, 2021 at 03:11 AM

    Hi there,

    Actually have both of these unticked since you are view submissions:

    1614154279_60360a2704740_e1.png

    Let us know how it goes.

    Best.