Unable to download the jot form submissions received?

  • FelicityVuckovic
    Asked on February 23, 2021 at 7:28 PM

    Hi, I am unable to open the jot form submissions received yesterday and today.

    Are you able to help???

    It says something went wrong.


    1614126441 60359d69a4acd Screenshot 10

    Page URL: file:///C:/Users/Rashenn%20Ramchandani/Downloads/Trina-Allen-23-02-2021%20(1).pdf
  • Kenneth JotForm Support
    Replied on February 24, 2021 at 3:09 AM

    Thank you for reaching support,

    Can you please go to your Account Settings and make sure that this option is "Unticked":

    1614154163 603609b3e6d8d e1 Screenshot 10

    I hope that helps.

    Best.

  • Kenneth JotForm Support
    Replied on February 24, 2021 at 3:11 AM

    Hi there,

    Actually have both of these unticked since you are view submissions:

    1614154279 60360a2704740 e1 Screenshot 10

    Let us know how it goes.

    Best.