PDF downloading stopped working

  • ACCT1973
    Asked on February 23, 2021 at 9:45 PM

    HI,

    I cant download filled forms in pdf anymore. It suddenly stopped working. I have downloaded many PDFs successfully but this option isn't working anymore.

    after the download is complete and when i try to open the downloaded form with PDF acrobat reader the following message pops up which is new.

    1614134623 6035bd5fe915f Screenshot 10please help

  • jherwin
    Replied on February 24, 2021 at 4:44 AM

    We are sorry for the inconvenience this may have caused. We are aware of the situation and have already alerted our backend team about it. We will let you know here once we have an update on this.

    Thank you for your understanding.

  • ACCT1973
    Replied on February 24, 2021 at 10:00 AM
    Thanks for the update!
    As long as this is going to be fixed...all is well!
    ...
  • Sonnyfer JotForm Support
    Replied on February 24, 2021 at 3:20 PM

    Thanks for patiently waiting. We just received word from our developers that the issue is now fixed. You should now be able to download and view PDF in JotForm tables.

    Kindly check the same on your end and let us know if you need further assistance.

  • hamzaimran
    Replied on February 24, 2021 at 3:27 PM

    Its still not working for me
  • Sonnyfer JotForm Support
    Replied on February 24, 2021 at 4:46 PM

    Hello @hamzaimran - Let me address your concern on the following ticket link to avoid confusion. https://www.jotform.com/answers/2923204