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    Forms not appearing on Firefox & Chrome

    Asked by jotform1939 on November 16, 2013 at 11:18 AM

    The forms on my website, adhdclinicsa.com, are not appearing at all in Firefox & Chrome. They do, however, appear in IE, Safari, and Torch web browsers. I've read the other forum questions addressing issues with Firefox & Chrome, but I want to be cautious with making any changes since my website is on Joomla. I don't want to make any changes that would bring down the entire site. I've included a link to one of the forms. There are others under the "Forms" and "RX Requests" tabs.

     

    Thanks for your help.

    Page URL:
    https://adhdclinicsa.com/index.php?option=com_content&amp;view=article<br/>&amp;id=23&amp;Itemid=107

    site thanks
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    JotForm Support

    Answered by KadeJM on November 16, 2013 at 01:01 PM

    I can see what you are talking about. When I visited your website I could see that the form is not showing. However, I know it is not the form itself when viewing it as a standalone because the issue goes away so it's obvious that there's a conflict of some sort causing this.

    Have you made any recent changes to your website pages with the forms on it?

    After inspecting this more I found that the problem is that your website for some reason is loading the form over " https:// " which is a secured url access to your website page. So I think that because of this not matching it created this conflict. I tested a hotfix for this by changing the form to an Secured Version and that appears to work since the form then showed up.

    Change your form link from Http://form to " Https://secure. " so that it matches your webpage or vice versa so that it matches the form and that should resolve the issue. Be advised though that if you use the Secured Version of your form this will begin counting and using your SSL Submissions.

     

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    Answered by jotform1939 on November 16, 2013 at 02:12 PM

    Kade, you're a genious. Thanks for pinpointing the issue. I've regenerated secure coding into all my forms and now they're appearing on Firefox & Chrome as secure forms. I'll remember that in the future.