JotForm PDF Editor :: Stuck on the loading page

  • LA
    Answered on February 23, 2021 10:31 PM

    Hi, I was wondering when will it be possible to use PDF Editor for encrypted forms. Will there be a future option or is it possible to request this feature. PDF editor is from Jotform, not an integration. I understand why its not possible for integration but why can't it work for PDF Editor but work for Tables.

  • Tommy JotForm Support
    Answered on February 24, 2021 05:30 AM

    Hello,

    Currently, the Form Encryption feature is not available on PDF Editor. That's why a ticket has been created and escalated to our developer team. We cannot provide an ETA on the feature requests. However, we will inform you on this thread if they have any updates.

    If you require any further assistance feel free to let us know.

  • Tommy JotForm Support
    Answered on February 24, 2021 05:54 AM

    Hello,

    Please disregard the reply on the top. I cloned and tested your form. I was able to activate encryption for PDF Editor.

    To activate encryption for PDF Editor

    1- On the Form Builder, click on the Settings button

    2- Click on the Show More Options button and enable Encrypt Form Data selection

    1614163643 60362ebb0572f Screenshot 10

    3- After that, you can click on the Create Encryption Keys for me button and download your key

    1614163847 60362f87b8a2f Screenshot 21

    The final result should look like this;

    1614163968 603630001df21 Screenshot 32

    In this section, all you need to do is upload your key and reach out to your data.

    If you require any further assistance feel free to let us know.

  • lafloodz
    Answered on February 24, 2021 08:22 PM
    Hi Tommy,
    I'm not sure if it is new. I tried to access PDF editor with one of my
    forms that have a ton of submissions. It does not load. It only shows the
    animated PDF icon. I also tried to access PDF editor on an encrypted form
    with only one submission. It loaded very well however it only shows the
    encrypted data. It didnt pop up anywhere for me to upload a key to
    decrypt the data. If it is a work in progress and you may have access to
    that option but I do not and I can not find out how you got to the area to
    decrypt th data.
    Best,
    LA
    ...
  • Tommy JotForm Support
    Answered on February 25, 2021 01:26 AM

    Hello,

    I cloned and tested your form. But I was not able to replicate your issue.

    However, looks like you are still having an issue with one of your forms. That's why a ticket has been created and escalated to our developer team. We cannot provide an ETA on the issues fixed. However, you will be notified when it's fixed via this thread. 

    If you require any further assistance feel free to let us know.