PDF attachment incorrect

  • Profile Image
    gleninneswaste
    Asked on February 24, 2021 at 02:18 AM

    Hi I have set up an autoresponder email to send my PDF form as an attachment. Currently it is not sending the edited version of the PDF but rather just a pdf version of the responses.

    The dropbox integration I have set up is saving the correct version of the pdf but the email attachment is not.

    Ive attached a screen shot of the 2 versions so you can see. I need both the Dropbox integration and email attachment to be the edited version.


  • Profile Image
    Rehan_F
    Answered on February 24, 2021 at 07:33 AM

    Greetings,

    I'm able to replicate the issue in a clone of your form. However, the issue is not replicable in the cloned form. You can test it in the cloned form below.

    https://form.jotform.com/210542862695966

    You can clone your own form or the form below using the following guide.

    https://www.jotform.com/help/42-how-to-clone-an-existing-form-from-a-url

    Should you need further assistance then please let us know.

    Thanks

  • Profile Image
    gleninneswaste
    Answered on February 24, 2021 at 08:24 AM

    Hi,

    I have cloned the form as per your instructions and it is still doing the same thing. Please feel free to go onto my account and use the actual forms rather then clones. They are both generating incorrect PDF's in the email attachment.

    Please advise.

    Best

    Mal

  • Profile Image
    Jovanne_A
    Answered on February 24, 2021 at 09:32 AM

    Hi Mal,

    I have sent a test submission to the form, and I received the correct PDF attachment.

    1614177048_6036631869583_3.png


    I have cleared your form cache. Could you please recheck and let us know if the issue persists on your end?

    We look forward to your response.