Table: Name and Postal fields are empty when downloaded

  • Profile Image
    foochowmethodistchurch
    Asked on February 24, 2021 at 02:38 AM

    How to display First Name and Surname / Last Name instead of Name and Postal Code in my Report

    1614151909_603600e53a564_


    When I export my excel report Label (Header) First Name and Last Name and postal code are shown as No Label .

    And for Labels (Header) 2nd Name () and 2nd Name () 2 possible to auto generate the label as First Name and Surname / Last Name instead of 2nd Name () and 2nd Name () 2

    1614152299_6036026b570f7_

    Please help to provide solution.

    Thank you.

    Evon

  • Profile Image
    Bojan_J
    Answered on February 24, 2021 at 07:36 AM

    Greetings Evon.

    To update the label of the field for the Excel report, you need to update the form label. You can also update the columns directly in the tables, and download the Excel file from there, however, this will not affect the report Excel. To update the column name, simply double click on it from the table:

    screenshot_3894.png

    Then you can use the Download all option:

    screenshot_3895.png

    Let us know if this solution will work for you.

  • Profile Image
    foochowmethodistchurch
    Answered on February 24, 2021 at 06:17 PM

    Hi Bojan,

    Thank you for your reply.

    I have followed your instructions and below is the labels from my form. I have Name and Postal Code but the excel that I downloaded still show blanks!!

    Form Label:1614208399_6036dd8f9c1d9_

    Excel Labels

    1614208576_6036de400ec58_

  • Profile Image
    Jessica_H
    Answered on February 25, 2021 at 12:47 AM

    Hi foochowmethodistchurch, thank you for reaching us.

    I have tried to download the Excel file from your Table and I encountered the same issue. I have cloned your form, did a test submission, tried to download Name and the issue also persists on another form.

    Kindly allow me to escalate this issue to our back-end team for further investigation. Due to the nature of the development cycle, we are unable to provide the exact ETA, but you will be notified through this ticket as soon as there are updates.

  • Profile Image
    foochowmethodistchurch
    Answered on February 25, 2021 at 10:16 AM

    Hi Jessica,

    Thank you and look forward to the solution soon.