Question answered.

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    gnb0264
    Asked on February 24, 2021 at 05:52 AM

    Hello,

    Our account has been downgraded to a free account and I don't know why?

    We were previously on unlimited form (as far as yesterday)

    Please can confirm if there is a reason so this can be fixed?

    Many Thanks

    Leanne

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    Bojan_J
    Answered on February 24, 2021 at 08:40 AM

    Greetings Leanne.

    I have checked your account, and it looks like you have successfully updated to the Yearly Gold plan.

    Let us know if you have any additional questions.