Unable to see the entries to download for my encrypted HIPAA form.

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    Austin_McDonald
    Asked on February 24, 2021 at 11:23 AM

    This was working Monday. Now when I click on Submissions, it says it is decrypting forever...Then once it looks to have loaded them, not all submissions show. The download button on the right continues to spin indefinitely and there is an error message at the bottom that reads "sorry, decryption process failed..." Eventually it seems to load all my entries from Feb 22 and earlier, but does not load the submissions from the last couple of days. Please see screenshots. The word "decrypting" is also misspelled on the error message popup.

    This issue is happening no matter which browser I try to open it in..Chrome, Edge, Firefox


    UPDATE: Okay so I was finally able to export the new entries from last couple days, but all the fields are still displaying as blank on the Submissions page....I have cleared browsing history, to no avail.1614183795_60367d7329ca1_initial loading1614184033_60367e6145b88_main errors not

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    EltonCris
    Answered on February 24, 2021 at 06:01 PM

    We apologize for the inconvenience caused. The problem is now resolved. You should now be able to view your submissions. Please try it again.

    Thanks