What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Invalid Merchant Configuration

    Asked by topsgtusmc on November 17, 2013 at 10:10 AM

    I set up a form named 'Smoke and Sip'.  Using the Payment Tool, I selected PayPal Pro, received the API information from PayPay and copied it in.  The Payment Wizard gave me a Configuration Completed Successfully message.  Ran my first test payment through using a value of $1.00 and received this error ' Invalid Merchant Configuration '


    Details: Transact: TIMESTAMP=2013%2d11%2d17T15%3a01%3a29Z&CORRELATIONID=c46d0c9270bf&ACK=Failure&VERSION=54%2e0&BUILD=8311702&L_ERRORCODE0=10501&L_SHORTMESSAGE0=Invalid%20Configuration&L_LONGMESSAGE0=This%20transaction%20cannot%20be%20processed%20due%20to%20an%20invalid%20merchant%20configuration%2e&L_SEVERITYCODE0=Error&AMT=1%2e00&CURRENCYCODE=USD

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    JotForm Support

    Answered by abajan on November 17, 2013 at 10:36 AM

    From your subsequent post, it appears you have resolved the issue.

    Do let us know if there's anything else with which you need assistance.