FORM TITLE NAME wont change

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    patf1k9
    Asked on February 24, 2021 at 01:22 PM

    hi I asked for help about this before and its still not fixed. When I send a link by text message the incorrect form name shows up. this MUST be corrected. we are starting to text the link and it says CONTRACT !

    It should say "background profile" this is only happening when the link it texted!

    PLEASE don't send me the article with how to change the name- i DID that and its not working- I need you to go into the account and see if you can change it and have the name text correctly- Thank you! here's a screen shot of what I'm talking about- 1614190919_6036994782746_IMG_0308.jpgtalking

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    EltonCris
    Answered on February 24, 2021 at 07:50 PM

    If this is the form in question https://www.jotform.com/70913989333163, then I could confirm that the page title of the form was already updated.

    02252021_W513hupLMl.png

    I think the problem is with the app you're using. It's possible that they keep cached/old metadata of your form URL so it is still showing the old form details, just like with Facebook but they do have a clear cache tool. Does the app you used support clearing the links cache? If not then I'm afraid there's nothing we can do. What I can only suggest is to create a custom URL for your form and share it. See if the custom form URL reflects the new form details when shared in your message app.

    Here's how to create a Custom URL: http://www.jotform.com/help/261-How-to-create-a-Custom-URL-of-a-form

    If that still doesn't help, I suggest you make a cloned version of your form and use the cloned form. Here's how to clone your existing form http://www.jotform.com/help/27-How-to-Clone-an-Existing-Form.

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    patf1k9
    Answered on February 24, 2021 at 09:22 PM
    Thanks. That worked
    Roseann DeLuca ~
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