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patf1k9Asked on February 24, 2021 at 1:22 PM
hi I asked for help about this before and its still not fixed. When I send a link by text message the incorrect form name shows up. this MUST be corrected. we are starting to text the link and it says CONTRACT !
It should say "background profile" this is only happening when the link it texted!PLEASE don't send me the article with how to change the name- i DID that and its not working- I need you to go into the account and see if you can change it and have the name text correctly- Thank you! here's a screen shot of what I'm talking about- talking
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Elton Support Team LeadReplied on February 24, 2021 at 7:50 PM
If this is the form in question https://www.jotform.com/70913989333163, then I could confirm that the page title of the form was already updated.
I think the problem is with the app you're using. It's possible that they keep cached/old metadata of your form URL so it is still showing the old form details, just like with Facebook but they do have a clear cache tool. Does the app you used support clearing the links cache? If not then I'm afraid there's nothing we can do. What I can only suggest is to create a custom URL for your form and share it. See if the custom form URL reflects the new form details when shared in your message app.
Here's how to create a Custom URL: http://www.jotform.com/help/261-How-to-create-a-Custom-URL-of-a-form
If that still doesn't help, I suggest you make a cloned version of your form and use the cloned form. Here's how to clone your existing form http://www.jotform.com/help/27-How-to-Clone-an-Existing-Form.
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patf1k9Replied on February 24, 2021 at 9:22 PMThanks. That worked
Roseann DeLuca ~
Cold Creek Dog Training
at "Knights on Cold Creek Farm LLC"
340 Knight Rd. Gettysburg, Pennsylvania 17325
717-339-9862
Website: ColdCreekDogTraining.com
FaceBook: Cold Creek Dog Training Page
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