HIPAA: Still receiving multiple empty submissions on the Inbox page

  • Profile Image
    nghiemdinhod
    Asked on February 24, 2021 at 01:31 PM

    Hello,

    We are having issues opening up downloaded PDFs this morning and also concerned with the number of blank submissions we have been receiving since yesterday. The form seems to come thru completed with a signature when alerted through email but once in our jotform inbox there are no answers displayed. Can you please assist?


    Thank you,

    Rebekah

    Screenshot
  • Profile Image
    EltonCris
    Answered on February 24, 2021 at 06:04 PM

    We apologize for the inconvenience caused. The problem is now resolved. You should now be able to view your submissions. Please check it again.

    Thanks

  • Profile Image
    EltonCris
    Answered on February 24, 2021 at 08:31 PM

    Sorry about that. There could be a little delay with data replication. Could you please check them again both on Inbox and on the Submissions page? Please let us know how it goes. Thanks!

  • Profile Image
    nghiemdinhod
    Answered on February 24, 2021 at 08:34 PM

    I actually figured out a way to "edit this submission" and just resubmit on our end to get an edited form. Otherwise they are not automatically reloading . Thanks

  • Profile Image
    EltonCris
    Answered on February 24, 2021 at 09:42 PM

    Thanks for the update and glad you find a workaround. I'll also escalate this to our dev team for further investigation. Thanks!

  • Profile Image
    EltonCris
    Answered on February 24, 2021 at 09:44 PM

    By the way, I cleared your form cache. Could you please confirm if you are now receiving the submissions data normally on your Inbox page? We had few users that confirmed this is resolved. Thanks for your cooperation.

  • Profile Image
    nghiemdinhod
    Answered on February 25, 2021 at 02:55 PM
    Hello,
    It seems like we have been receiving all the submission data normally today. We have not run into any further issues. Thanks for following up, we will let you know if we start having trouble again.
    Thanks again,
    The team at Gig Harbor Family Vision
    ----------------------------------------
    ...
  • Profile Image
    EltonCris
    Answered on February 25, 2021 at 04:39 PM

    We are happy to hear that and glad to know that it's resolved. Feel free to contact us again should you encounter any problems. Thanks!