Unable to access account

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    Jamie Napolitano 
    Asked on February 24, 2021 at 04:17 PM

    I thought I had an account and tried logging in but failed. I tried resetting password and I didn't get any instructions. Lastly, I tried registering for a new account and it won't accept my email address. I had a few JOT forms created in January and my link is broken and forms are gone. I believe I signed in with my google account originally. I included the link I was using.

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    Answered on February 24, 2021 at 10:17 PM

    Hi Jamie, thank you for reaching us.

    Your account has been suspended for collecting credit card information. Kindly note that it is violating our Term of Use to collect sensitive information such as credit card information, login credential, etc. If your form required payment, kindly use one of our payment integration.

    We will need to remove the offending fields to reactivate your account. Will you comply with our Term of Use and allow us to remove the offending fields?

    Let us know how you would like to proceed.

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    Jamie Napolitano 
    Answered on February 25, 2021 at 10:16 AM

    Sorry, I didn't realize, yes please remove the offending fields.

    Thank you,

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    Answered on February 25, 2021 at 02:02 PM

    Hello, I just removed the fields and keywords ("Credit card") that triggered the suspension of the account.

    Kind regards.