Pricing Calculation of Upsell

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    BenjaminandBenjamin
    Asked on February 24, 2021 at 07:01 PM

    Hey

    We were at starter pack before. We just paid 190 USD to upgrade to bronze pack. But Just realized that it is still less, as we aim to create 45 webforms in total, and bronze just allows 25 webforms.

    So, we plan on upgrading to silver pack but don't want to incur extra charges as we already paid the subscription fee for the entire year. Can we just pay the remaining amount and upgrade to silver?

    Can you please get back to me

    Thanks.

  • Profile Image
    craig
    Answered on February 25, 2021 at 02:16 AM

    Hi  BenjaminandBenjamin ,

    I checked your account and I saw that your subscription was completed yesterday for the Bronze Yearly plan. If you make a purchase for the Silver Yearly in your account, a transaction will take place as below.

    Amount to be Paid = Silver Yearly - (Bronze Yearly - Used time in Bronze Yearly)

    Bronze Yearly - Used time in Bronze Yearly equals unused time in Bronze Yearly.

    If you require any further assistance feel free to let us know.