Conditions are not working

  • Kristan
    Asked on February 24, 2021 at 9:14 PM

    Hi, i sent the attached support request a few days ago and haven't heard anything. Can i please follow up on a response? Thank you 1614219238 603707e6404eb  Screenshot 101614219237 603707e5e3c0b  Screenshot 211614219237 603707e5505d9  Screenshot 321614219237 603707e5460ba  Screenshot 43

  • Vanessa_T
    Replied on February 25, 2021 at 4:05 AM

    Our apologies for the delayed response.

    I've checked your form and can see that there is another condition that controls the visibility of fields 151 and 152 which causes conflicts.

    1614243867 6037681b7ec1f 03191 Screenshot 10

    Please note that if a condition is met, it does the action (to show or to hide), however, if the condition is not met, it does the opposite, regardless of other conditions, which then causes a conflict.

    Kindly combine conditions that affect the visibility of one field.

    Guide: How-to-Show-or-Hide-Fields-Base-on-User-s-Answer