Inbox: Submissions are showing up empty

  • Profile Image
    miammatteo
    Asked on February 24, 2021 at 09:35 PM

    Hi,

    I received a submission form in my inbox that is blank with the statement "There are no answers to display." However, I can download the completed submission form PDF directly from the email I received from Jotform regarding the form. Why is this discrepancy occurring?

    The link to the form I am experiencing issues with is included below.

    Thanks,

    Melissa

  • Profile Image
    Rosa_C
    Answered on February 25, 2021 at 05:25 AM

    Hi Melissa,

    We apologize for the inconvenience. There seems to be a glitch.

    I have escalated this ticket to our developers for review and resolution. Once we have an update, you'll be notified here.

    Thank you for reporting.