Inbox: Submissions are showing up empty

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    Asked on February 24, 2021 at 09:35 PM


    I received a submission form in my inbox that is blank with the statement "There are no answers to display." However, I can download the completed submission form PDF directly from the email I received from Jotform regarding the form. Why is this discrepancy occurring?

    The link to the form I am experiencing issues with is included below.



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    Answered on February 25, 2021 at 05:25 AM

    Hi Melissa,

    We apologize for the inconvenience. There seems to be a glitch.

    I have escalated this ticket to our developers for review and resolution. Once we have an update, you'll be notified here.

    Thank you for reporting.